Subject: FW: Japanese Language Test - Param Dua
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Thu, 11 Jul 2019 11:27:53 +0000

Hi Brian,

Can you please forward Japanese test for evaluation

Kind regards,
Viraat

________________________________
From: Param Dua <[email-masked]>
Sent: 11 July 2019 16:52
To: Saurabh Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Japanese Language Test - Param Dua

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Param Dua
Whats your first language       Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   I will apologize for my mistake and tell him about it and will reschedule the delivery and will ensure him that it will get delivered within next 30minutes.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     My name is Param.I have done my graduation from delhi university.Along with i persued intermediate course from Mosai institute of Japanese language.I cleared my N2 in December 2017.After that i worked in Groupon shared services in Banglore for more than 1year.I was working as a Customer support executive handling emails and live chats.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      よいカスタマーサービスはお客様の問題を解決することですがベストカスタマーサービスはカスタマーの問題を理解し、それは自分の問題だと考えて、できる限り早くて解決するだと存じます。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        私は前にもカスタマーサポートの仕事をした経験があるのでそれは利点となります。
一方、私はカスタマーです。他方でカスタマーサポートの仕事をしたことがありますので、カスタマーの気持ちと担当者としてどのようにカスタマーを満足するのかもご存知です。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     私は仕事のために1年ぐらいbangloreに住んでいました。bangloreはとても綺麗な町です。1番気にいるのはbangloreの天気だった。いつも涼しいです。bangloreの近くにnandi hillsと言うところがあります。それは世界中でとても有名です。その場所の高さは5000feetです。そこから景色はとってもきれいだった。一生に忘れられない経験でした。ところで、私が直面した問題は言語でした。あそこでヒンディー語をあまり使えないので買い物する時や会社から通う時問題がありました。どの場所にも問題がありますが、人生を過ごすために本当に良い場所だと思います。