Subject: FW: German Language Test - NAVEEN CHADDA
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Thu, 11 Jul 2019 08:46:35 +0000

Hi Brian,

Can you please forward German test for evaluation

Kind regards,
Viraat

________________________________
From: NAVEEN CHADDA <[email-masked]>
Sent: 11 July 2019 14:03
To: Saurabh Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: German Language Test - NAVEEN CHADDA

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    NAVEEN CHADDA
Whats your first language       German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all I would take responsibilityof my mistake on behalf of company. I would apolozise for my mistake. I will confirm his address . I will assure him , if this time Pizza will not reach within 30 minutes. It Would be free for him. I would listen him carefully. I believe communication play key role in Business. Even not in Business but also in relations everywhere. When you listen to customers be responsive instead of Reactive. From next time, I would be much more attentive during taking orders. I will take utmost care in this way.
Thanks
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am Naveen kumar Chadda. I am married . My wife is Special Educator. My Father is retired from DVB As Electricity Inspector. My Mother is housewife. My brother is Software Tester. He speaks French. I have done Masters in German Language. I Won German scholarship & went germany in 2013 under German Embassy project.
I taught German In KVS for 6 years, then worked with SRM Institute for 1.6 yrs.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Gut kunde Bedienung und toll kunde Bedienung : Meiner meinung nach zwischen Gut und tolle kunde Bedienung : Es muss ziel von kunde erreichen. Zeit lieferung spielt wichtige rolle hier. Kunde soll Zufrieden Sein.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Ich bin Freundlich.
Ich bin Verantwortlich.
Ich bin Hilfsbereit.
Ich bin Sportsperson. Ich fuhle , dass ich verschiedene kultur personen besser verstehen kann.
Ich bin Geduldig.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     I habe letzte monat nach Jaipur besucht. Jaipur ist die Haupstadt von Rajasthan. Es liegt in der Mitte von Indien. Jaipur heisst auch "Rosa Stadt".Ich war mit meiner familie. Wir haben "Choki dhani" gesehen. Sie ist sehr schone platz. In der Nacht  haben wir "Jal mahal" gesehen. Jal mahal ist sehr schon. Sie liegt in der mitte von Wasser.Da haben wir Eis gegessen. Es ist sehr beruhmte platz von Jaipur. Nachsten tag haben wir Nahargarh Fort besucht . Es gibt auch Baahngarh Fort in der Nahe von "Nahargarh Fort". Baahngarh Fort ist eine geistige platz .Wir haben auch ein tolles filmin Jaipur gesehen. I will ein haus in Jaipur Kaufen. Mein Freund hat eine Villa in 2012 in jaipur gekauft. Wir haben auch mein freund Villa besucht.