Subject: FW: German Language Test - Mohit Dua
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Cc: Julia Mones <[email-masked]>
Date: Thu, 11 Jul 2019 08:42:26 +0000

Is this candidate available for a vocal test?

From: Julia Mones
Sent: Thursday 11 July 2019 09:38
To: Brian Sexton <[email-masked]>
Subject: Re: German Language Test - Mohit Dua

Hi @Brian Sexton<mailto:[email-masked]>

There is only a few mistakes with the grammar but everything is understandable.

Kind regards,
Julia
________________________________
From: Brian Sexton
Sent: 11 July 2019 09:34
To: Julia Mones
Subject: FW: German Language Test - Mohit Dua

Hi Julia,

Could you please evaluate this German test?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 11 July 2019 07:45
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Mohit Dua

Hi Brian ,

Can you please forward German test for evaluation

Kind regards ,

Viraat

________________________________

From: Mohit Dua <[email-masked]<mailto:[email-masked]>>
Sent: 11 July 2019 08:17
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; Virat Joshi; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: German Language Test - Mohit Dua

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Foreign Language Screening Test

Name

Mohit Dua

Whats your first language

German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Good Morning,

I am sorry to hear that you have not received your Order yet. I have just realised that I have made this Order delivered to the wrong Address. I ask for your understanding. In order to help you I have just changed the delivery Address in our System and will dispatch your Order to the correct Address as soon as possible. I hope you will receive your order within 30 minutes and hope that you will not experience this in future with us.
I wish you a nice day.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohit Dua. I am 23 years old. I have completed Certificate, Diploma and Advance Diploma course in German Language from Delhi University. I have completed B.com from M.D University. Since past two years I have been working as a Language Practitioner with Concentrix Daksh Private Ltd.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

In meiner Meinung nach, gibt es größe Unterschied zwischen gute und die beste Kundendienst. Eine gute Kundendienst bietet nur eine Loesung an die Kunden und die besten Kundendienst kümmert sich persönlisch um die Kunden und bietet die beste Lösung an die Kunde and wenn in einige Fallen nicht moeglich waere, bietet auch die andere Moeglichkeit.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ausgezeichnete Kummunikationfähigkeiten, beide mündliche und schriftliche auf Deutsch und Englisch
Ideen klar und effektiv kommunizieren
Schnell mit der neuen Konzept zu lernen
Flexible Natur, die Kundendienst braucht
Sehr gut Aufhörer

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich möchte heute gern über Manali schreiben. Letztes Jahr in meinen Urlaub bin ich nach Manali gegangen. Es war eine Stadtreise. Ich finde die Stadtreise sehr gern. In Manali gibt es viele Attraktionen von Touristen. Es sind viele historische und Tradionale Fakt um diese Sehenswürdigkeiten zu besichtigen. Ich bin mit meinen Freunden nach Manali gegangen. Da habe ich viele Sehenswürdigkeiten besichtigt z.b Manu temple, Solang Valley usw.  Wir haben in einen Hotel fuer drei Tagen übernachtet. Wir haben auch gute Essen und Wein genossen. Da haben wir so viel fuer unsere Familie und Freunde eingekauft. Wenn es fuer mich dieses Mal moeglich wäre, wede ich gerne eine Stadtreise nach eine andere Stadt machen.