Subject: Russian Language Test - Alla Mokhun
From: Alla Mokhun <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 10 Jul 2019 00:22:17 -0400

| | Foreign Language Screening Test

Name | Alla Mokhun
Whats your first language | Russian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | We are really sorry for delay but to inform you that the kitchen is running slow due to high volume of customers.. We regret the inconvenience and understanding your frustration. Your order is coming right up to ensure you will get it asap. As a valuable customer to us, we decided to provide you with a free drink along with your order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Russian native, MBA qualification from Crimea,  residing in India for 15 years,  have been working in Pharmaceutical &amp; Healthcare industry.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Хороший сервис- Удовлетворение конкретных запросов клиентов

Безупречный сервис - Индивидуальный подход, Обеспечение Максимального уровня Удовлетворенности, положительный эмоциональный опыт и завоевание лояльности клиента

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Умение общаться с людьми, выслушивать, понимать,  убеждать, навыки решения проблем, терпение, организованность, стремление предоставлять бескомпромиссный сервис.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Некоторое время назад я посетила север Индии-штат Ладакх с его столицей Лех,  Малый Тибет с его монастырями, а также высокогорные опасные труднопроходимые дороги. Осталась впечатлена культурой,  спокойствием обстановки, захватывающими ущельями и горной красотой Гималаев и водопадов.

| |