Subject: FW: French Language Test - Muteba Joseph
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 5 Jul 2019 10:29:58 +0000

Hi,

It's a 'yes' for this candidate if we have space for them within the required headcount.

Kind regards,
Brian

From: Thierry Schumann
Sent: Friday 5 July 2019 11:15
To: Thiago Pavoni <[email-masked]>; Michelle Gubbins <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: French Language Test - Muteba Joseph

Hi Thiago,

As assigned, I got through the French test and for evaluation, candidate did great.

Thanks

Thierry
________________________________
From: Thiago Pavoni
Sent: 05 July 2019 10:29
To: Michelle Gubbins; Brian Sexton; Thierry Schumann
Subject: RE: French Language Test - Muteba Joseph

@Thierry Schumann<mailto:[email-masked]>

Can you please help in this test again.

Thanks,

Thiago

From: Michelle Gubbins
Sent: Friday 5 July 2019 10:28
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Thiago Pavoni <[email-masked]<mailto:[email-masked]>>
Subject: RE: French Language Test - Muteba Joseph

Hi @Thiago Pavoni<mailto:[email-masked]>

Could Thierry help out here again please?

Thanks,

Michelle

From: Brian Sexton
Sent: 05 July 2019 10:14
To: Michelle Gubbins <[email-masked]<mailto:[email-masked]>>
Subject: FW: French Language Test - Muteba Joseph

Hi Michelle,

Could you please assign a 2nd French test if you don't mind?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday 5 July 2019 10:08
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: French Language Test - Muteba Joseph

Hi Brian ,

Can you please forward French test for evaluation

Kind regards ,

Viraat

________________________________

From: Muteba Joseph <[email-masked]<mailto:[email-masked]>>
Sent: 05 July 2019 14:24
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; Virat Joshi; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: French Language Test - Muteba Joseph

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Foreign Language Screening Test

Name

Muteba Joseph

Whats your first language

French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir! , Here Joseph calling from Pizza hut for the order number 6 , we apologise for having not yet delivered your pizza in time because of a small mistake regarding the adresse, may you help us by resending your address and your order will be delivered in up coming 10 min .
By the way we thank you for your kindness and patience.
              Thanks

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name: Joseph Muteba Ndaye
Born in the family of 6 members
Obviously coming from Democratic republic of Congo ( DR Congo)
I'm speaking five (5) languages , English, French and so forth
My high qualification is a Bachelor in Business and administration then specialized in Finance at Karnataka college affiliated to Bangalore University
I've been working for months at Mayflower languages in customer care support services ( BPO) non voice process( Bangalore India)
I have 6 years in giving tuitions class
Worked for months as French translator at Narayana Hospital Mazundar Shaw (Bangalore India ).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un bon service clientèle est un sens normal de prendre soin d'un client en lui rendant un bon service sur le marché cependant un très bon service clientèle c'est un sens responsable et excellent qui consiste à prendre soin d'un client tout en tenant compte que un client c'est un élément important d'un business , le chérir et le servir comme un roi à fin qu'il trouve satisfaction et qu'il revienne encore dans le futur

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Il est évident que servir les gens est l'un de mes priorités car j'y trouve satisfaction,

Par ailleurs j'ai fait mes études dans la gestion des affaires ( BBA) et j'ai une connaissance approfondie sur la vente, l'achat, des articles et comment on peut générer les intérêts sur un marché donner,

Je maîtrise bien les règles d'or sur l'éthique du business , comment prendre soin d'un client, comment lui rendre satisfait en se basant sur des objectifs et buts de l'entreprise sans oublier les lois et règlements du gouvernement

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

La Ville de Tirupur en Inde
C'est une ville industrielle de l'Inde en matière d'habits,
C'est une ville située dans l'état de Tamil Nadu
Tirupur est une ville très attractive et cosmopolite,
Les hôtels commence à 1 769 rupees Indien les polos sont vendus à un coup très bas comparé à d'autres Villes ,
Nous avions pris le transport de Bangalore à Tirupur allez comme retour 2 000 rupees
A Tirupur nous avions passé des très bons moments ,
Pour un quelconque Business en vêtements je suggère Tirupur par rapport à ses prix et qualité des ses produits.