Subject: FW: German Language Test - Tanya Chandhok
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 5 Jul 2019 08:50:22 +0000

Hi,

It's a 'no' for this candidate.

Kind regards,
Brian

From: Jana Garbe
Sent: Friday 5 July 2019 09:50
To: Brian Sexton <[email-masked]>
Subject: RE: German Language Test - Tanya Chandhok

Too many English words / words that do not exist in German and  very little content to review as opposed to other candidates. A lot of mistakes in basic sentences.

From: Brian Sexton
Sent: Friday 5 July 2019 09:45
To: Jana Garbe <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Tanya Chandhok

Hi Jana,

Could you please evaluate this German test if you get a chance?

Kind regards,
Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday 5 July 2019 09:35
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Tanya Chandhok

Hi Brian,

Can you please forward German test for evaluation

Kind regards,
Viraat

________________________________
From: Tanya Chandhok <[email-masked]<mailto:[email-masked]>>
Sent: 05 July 2019 14:04
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; Virat Joshi; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: German Language Test - Tanya Chandhok

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Foreign Language Screening Test

Name
Tanya Chandhok
Whats your first language
German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
I will try to handle the situation to my best level. The best I can do is apologize to the customer polietly and explain him the whole situation. I would ask the customer to just wait for a few more minutes and assure him that he'll get the order as soon as possible.. Then I will call the delivery executive and provide him with the correct address so that he can deliver it as soon as possible.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
I am a 19 year old undergraduate currently in 2nd year under Delhi University. Side by side I am pursuing German as I want to go ahead and make my career in German language.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
Guter Kundenservice ist, wie Sie den Kunden nett und gut begrüßen und behandeln. Und dann wird die Kunden zufrieden.
Aber exzellente Kundendienstfähigkeiten erfüllen die Anforderungen und übertreffen die Erwartungen des Kunden.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
Ich glaube, dass ich der beste Kandidat für diese Position bin, aufgrund meiner gute kommunikationsfähigkeiten. Ich denke, dass ich die Kunden sehr gut helfen kann.
Ich werde aufrichtig zu meinem Job sein und versuchen, Excellent zu liefern.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
Ich mag reisen, aber ich konnte nicht mehrmals reisen, weil mein Vater und meine Mutter geschäftspersonen sind.
Ich bin einmal nach Srinagar gegangen und das it meine lieblingsort, da es sehr schön ist und man kann sich dort gut erholen. Ich mag diese stadt, weil ich natur sehr liebe und ich kann dort die Natur genießen und frische luft einatmen. Weil es so viel schnee gibt, hatte ich einmal ein schneeman gemacht und sehr viel mit schnee gespielt. Wir haben in hausboot gewohnt und es war wunderschön. Wir können in einem Boot fahren und soch entspannen. Dad war meine beste erfahrung.