Subject: FW: French Language Test - ABDOULAYE BRAHIM
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 5 Jul 2019 06:42:53 +0000

Hi Brian ,

Can you please forward French test for evaluation

Kind regards,
Viraat

________________________________
From: ABDOULAYE BRAHIM <[email-masked]>
Sent: 05 July 2019 12:04
To: Saurabh Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: French Language Test - ABDOULAYE BRAHIM

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    ABDOULAYE BRAHIM
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   as a mistake is been made from my side, it would be intelligent to apologize to your customer and inform him that the address you have entered is by mistake and for that the delivery would reach to him within 15 min and you have few choice to give:

either the customer next order is free for up to certain amount or you can deliver the current order free or you can add additional gift to your customer to make a smile on his/her face .mainwhile you call immediately the delivery boy to reach in less than 15 min.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am from Chad republic and I have just recently been graduated from bachelor of architecture and I am fluent in French-Arabic-English both written/spoken, been also the president of Association of African Students in India, with a good managerial as well organizational experience in various activities pertaining to my professional growth, i personally like to hangout with friends, going out for cinema, café chit chatting and like intelligent discussion.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Pour moi, un bon service clientel ,ce de fournir un excellent service clientels et dans n.import quell métier que j.occupe et ce toujours a faire des effors supplementaire pour s*assurer que le client est satisfait de nos produits ou services de notre entreprises. afin de fournir un excellent services clientels, mes competences proffessionels en communication et en resolution de problemes sera un atout pour un excellent service clientel pour l*entreprise.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        1-travail sous pression
2-competences en communication
3-organise
4-une reponse rapide et
5-la gestion du temps
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     l*Inde un pays cosmopolite ou je eu la chance de rencontrer plusieurs personnes de differents categories : ethnies,religions,pays ,je eu a visitez Jaipur qui est une ville rose ,avec des infrastructure naturellement indienne et des elephants que je eu peur de le Montez comme etant geant que je l*imaginais,surtout il ya assez des belles filles a Jaipur et a Greater Noida et souvant dans l*universite ou le choix est toujour difficiles a choisir une.plusieur fois je ete a Mumbai,pune,Hyderabad-Telangana,chennai et keralla avec Goa je ete une fois pendant mes vacances.je pense que ce pays (Inde) a beacoup a explorer et plein a desirer.