Subject: FW: Japanese Language Test - Deepali Gulati
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Thu, 4 Jul 2019 08:17:46 +0000

Hi,

It’s a ‘no’ for this candidate.

Kind regards,
Brian

From: Jack Huang
Sent: Thursday 4 July 2019 03:13
To: Brian Sexton <[email-masked]>
Cc: Geofrey Hassett <[email-masked]>
Subject: Re: Japanese Language Test - Deepali Gulati

HI Brian,

Sorry for the late reply.
Unfortunately this candidate's JP skill is not good enough to handle the JP regular tasks in viagogo.

Thanks,
Jack

________________________________
From: Brian Sexton
Sent: 02 July 2019 16:27
To: Jack Huang
Cc: Geofrey Hassett
Subject: FW: Japanese Language Test - Deepali Gulati

Hi Jack,

Could you please evaluate this Japanese test?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 2 July 2019 07:41
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Japanese Language Test - Deepali Gulati

Hi Brian ,

Can you please forward Japanese test for evaluation

Kind regards,

Viraat

________________________________

From: Deepali Gulati <[email-masked]<mailto:[email-masked]>>
Sent: 01 July 2019 19:54
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; Virat Joshi; [email-masked]<mailto:[email-masked]>
Subject: Japanese Language Test - Deepali Gulati

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Foreign Language Screening Test

Name

Deepali Gulati

Whats your first language

Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

As it was mistake I made so I will be responsible for the consequences. I believe that it is important to be honest in any situation as that is what our customers expect from us. So I will let them know the mistake I made stating that it will never happen again and the order will reach them anytime soon. If still the customer is not satisfied then I will give them a discount and bear the shortage of amount received by my company.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I can describe myself in 3 words; punctual, honest and hardworking. I have always worked towards utmost customer satisfaction and try to put my best foot forward.
Talking about my education, I completed my high school from Delhi Public School Rohini and graduated in B.A. Hons Economics from Delhi University. From past two years I have been studying Japanese Language. I have already completed my N3 JLPT level. Along with this I have been working in a company named Invent India where I am responsible for communicating with buyers and Japanese clients in Japanese language and look for different products depending on the current market trends.
Coming to my interests and hobbies, I love calligraphy, tea ceremony, Kimono Ceremony and Origami. I am also a fan of reading so in my spare time I try to read as much as possible.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

優れた顧客サービスはあなたの仕事を愛して、顧客の期待を超えていることです。
良い顧客サービスはあなたの仕事をして顧客の質問に応えることたけです。
会社にはいつも優れた顧客サービスで働くことが大事です。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私は何でも仕事があったら一生懸命働きます。
私の長所は正確さとか正直とか正直ですから会社のため働くことができます。
私にとって顧客満足が非常大事です。
私は何でも問題の解決することができます。
私はチームワークにも働くことができます。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

最近私は自分の会社に変わって展覧会のためにドイツのフランクフルトに行きました。それは主に営業目的のための美しい都市です。私は本当に交通制度が大好きでした。都市はとてもきれいでした。人口が少ないので、首都と違い静かな都市です。私はフランクフルトにおいて毎日展示会に来て、バイヤーや日本の顧客と日本語で話し合いました。あの街にはたくさん美術館がありました。展覧会のあとで有名な商店街に行くことがありました。それは楽しい経験でした。フランクフルトに人は朝から晩までよく働いて夜にパーティなんかします。私は穏やかな環境と寒い天候のため、フランクフルトに行くのが本当に好きです。また訪れるのが待ちきれません。