Subject: Arabic Language Test - Eram Zehra
From: Eram Zehra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 3 Jul 2019 10:44:36 -0400

| | Foreign Language Screening Test

Name | Eram Zehra
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all I'll apologize for not delivering pizza on time then I'll accept my mistake and apologize for it also and assure him that this kind of mistake will not be repeated again and then politely I'll ask him for his address to correct and then I'll assure that his order has been placed accordingly and then I'll call him again to confirm if his order has been reached on time and on exact location.. Then again I'll assure his satisfaction and I will apologize him again for delivering his order lately and also thank him for ordering pizza from PIZZA HUT.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi, I am Eram, I was born and brought up in Syria n had my primary education there. We shifted to India when civil war started.
I have done my 10th and 12th from ISCE board (commerce stream) from UNITY COLLEGE Lucknow. Then graduation from DELHI UNIVERSITY (Arabic hons with distinction), and post graduation from JAMIA MILLIA ISLAMIA (Arabic lang /lit).
Profession: Taking Arabic Speaking classes.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | أنا أعتقد أن الخدمة الجيدة هي التي يقتنع بها المستهلك. وأما الخدمة العظيمة فهي التي يعتبر بفضلها المستهلك نفسه ملكا كما يشعر بها بالاستراحة و الطمأنينة والسعادة.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

أنا سليم الطبع. 1
2.عرف كيف أعامل مع ال مستهلكين
3.لدي مهارة التواصل
4.   نطقا و كتابة..أطقن اللغتين العربيةوالانجليزية
5.عرف كيف أرضي ال مستهلكين.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | قرأت و سمعت من الناس كثيرا عن التاج محل في مدينة أكرة و هذة المدينة تتمتع بشهرة العالمية بسبب  وجود التاج محل .. و هو إحدى أجمل أعاجيب العالم السابع. فرغبت بزيارة هذة المدينة لأزور المبنى الجميل فطلبت من أبي زيارتها فخطط أبي مع جميع أعضاء الأسرة المتكونة من أمي و أخي و جدي و جدتي. ذات يوم خرجنا من بيتنا صباحا مبكرا و ركبناالقطار إلى التوجه إلى محطة أكرة و جلسنا على مقاعدنا المتحجزة و تحرك القطار على المعاد و استغرقت ثلاث ساعات حتى وصلنإإلى محطة أكرة و خرجنا  من المحطة أكرة إلى التاج  محل و رأت منظرا مستغربا. خلال هذة الرحلة، رأت الشوارع مزدحمة و قذرة و هذا ما طاب لي حتى اقتربت من حرم التاج محل ف شعرت بسرور و سعادة و كان جمال تاج محل أكثر مما تصورت و سمعت و نسيت ما أحزنني من سوء النسق و النظم في هذة المدينة..قعدنا إلى البيت مسروريين . ا

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