Subject: Arabic Language Test - Eram Zehra
From: Eram Zehra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 3 Jul 2019 08:35:56 -0400

| | Foreign Language Screening Test

Name | Eram Zehra
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First I'll apologize him and then I'll admit my mistake and then I will assure him that this kind of mistake will not be committed again in future.
And then I'll politely ask him for his address and then I'll try to deliver his pizza accordingly and then I'll call him again to assure if his pizza has been delivered on time and at exact address and then again I'll consult him if he is satisfied or not. And apologize him once again and i will thank him also for ordering pizza from Pizza Hut.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | HI, I am Eram. I was born and brought up in Damascus, Syria. My schooling till 8th class had been in Syria. But due to civil war my family shifted to INDIA our home land.. I have done my 10th and 12th from ISCE board from UNITY COLLEGE, Lucknow, U. P... Completed my graduation from DELHI UNIVERSITY (Arabic hons. With distinction in 2016. Then completed my post graduation from JAMIA MILLIA ISLAMIA (Arabic) with distinction in 2018. I take Arabic speaking classes and do translation works occasionally (Arabic to English and vise versa).
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me a good customer service is when a customer feels satisfied but A great customer service is when a customer feels him self A KING, satisfied, comfortable and happy as well.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Because I am cool calm in nature.
2. I have good communication skill while handling customer.
3.I know how to make a person happy.
4. I have patience to listen to the customers demands.
5. I know languages you need for this job.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I traveled last year in December to Manali and I found it a little heaven on earth as there were white snow  covered mountains and silver glittering water falls and rivers..
I enjoyed  snow falling and riding yalks, capturing beautiful nature, calm sweet himachal people.  I Saw beautiful Apple trees... I enjoyed paragliding, horse riding, Mountain climbing, eating hot noodles and shopping... Not only this I saw a well structured budha temple, a historical museum and a Shani Maharaj temple too.

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