Subject: French Language Test - priya singh
From: priya singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 2 Jul 2019 05:54:11 -0400

| | Foreign Language Screening Test

Name | priya singh
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this particular situation, I will apologize profusely to the customer for the error on my part and will ask him if he would like to cancel the order or have me delivered at the earliest. I will further apologize for the inconvenience. I will also send him the delivery updates and tracking details.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Priya Singh.I am a graduate in finance and French language diploma holder.I have a work experience of 3+ years as a content manager(French and English)in India and 1 year of working experience in France.My core skills was to understand the basic best practices of communication channels and to decide which content works on each and why. Over the years I have produced content for various web and social media platforms e.g blog, newsletters, training materials with great efficiency. I have also provided and managed content of 4 websites simultaneously.
Having worked with various institutions both at national and international level, I have a global perspective on various subjects be it social, economic, political or environmental. My fluency in English and French language has helped me understand, translate and express the given subject with accuracy and precision. Having lived in a multicultural society for my entire life, I have not only learned to work as a team irrespective of the differences but have also learned to respect those differences in order to create harmonious and constructive environment.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

I believe that customer service success is not an accident. The way organisations do business has changed forever. These days its the consumer who dictate the terms and conditions. Various communication channels are in the market to build a trustful and transparent relationship with the customers.
customer might get impressed with our good service and products but may still be open to exploring other options in the market but a great customer service will win not only the trust of the consumers but their loyalty too.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1- I am sincere and professional
2- Excellent communication skills
3- Patience an optimism
4- Attention to detail
5- Multitasker

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I consider myself fortunate to have had the opportunity to travel to many countries. In May 2019, I visited Giverny in Haute Normandie in France. since I always wanted to visit the house o Claude Monet, a very famous french painter, It was a dream come true. It was my solo trip to this small picturesque town located just an hour by train from Paris. Town was like a postcard. Every nook and corner was decorated with flowers of myriad colors. House which was very well preserved , itself was like a story. Every room was full of Monet's paintings describing his woes, joys, dreams and aspirations. His garden was like a sky full of flowers. Surreal is the word to describe the emotion one experiences there. I spent around 5 hours roaming the narrow streets of Giverny. It will always remain as one of my most beautiful memories of France.

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