Subject: French Language Test - grace odette boussi
From: grace odette boussi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 28 Jun 2019 05:15:15 -0400

Foreign Language
Screening Test

Name

grace odette boussi

Whats your first
language

French

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

i will recognize my mistake,
then i will try my level best to deliver his/her order within a shorter period
of time, and if possible, i will give him a gift like a discount on his/ her
purchase so that he/ her may be calm and understable.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

i am from computer background, i have a BCA done here in India
(2013-2016), master in Networking(2016-2018) from amity university and now i am
doing my PhD from Amity University. i have done some trainings in my country
(Republique of Congo). i am a hard worker person, and can adapt myself in most
of the situation.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

good is the
average, the normal level of the service a customer receives, good customer
service is a kind of services we see everywhere and we do excepect it while a
great customer service is the one beyond our expectation and it is the one a
customer rarely forget.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

first of all, French is my first language, i
am hard worker person and when i am doing something i love doing it perfectly
because i love perfection. and above all i love people having a good image of
me, so everywhere i go i do my best for giving a best of myself. and if my
superiors are satisfied i am also.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

i went to Jaipur with my
friends for a weekend last year. this was a great experience for me as i
discovered a lot of things, new places, ancestriial places and another side of
India and also spending time with my friends was also great thing as we became
more close.

going to the royal palace was one of my favorite thing, there i saw a nice
palace, and discovered a new story. the entire trip was really amazing.