Subject: French Language Test - Kirti Jain
From: Kirti Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 26 Jun 2019 06:28:21 -0400

| | Foreign Language Screening Test

Name | Kirti Jain
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I would apologize the customer for my mistake and politely ask them to wait. Then, i will try to compensate for my mistake by either offering the pizza at a discounted prize or paying it off by my own salary to not let go the valuable customer.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I belong to a upper middle class family which has a very progressive thinking. I started off as a student where i was learning two languages at the same time -English literature and French. In 2017,i started working as a teacher at a school and in december 2018, i completed my graduation and started working as an intern at Institut français, French Embassy. I worked on multiple projects such as translating documents, writing the content for booklets and calling/mailing the clients for further enquiries. In june 2019, i took DELF B2, whereas i am studying C1 from Alliance francaise de Delhi.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A good customer service is expected to get a 4/5 star whereas a great service is not just limited to happiness but the satisfaction of the customer. It is beyond meeting the demands of customer and expectations.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I could be the right candidate for this job because i believe that i am good at public relation which is a must for customer service job. Plus, i have a good proficiency level in french language. Through my experience, i have developed the skills such as patience, teamwork, client dealing and management and so on. Not limited to this, the job will help me to achieve a better understanding and experience a different world of customer support.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | In october 2017, i travelled to Bordeaux for the completetion of my diploma in French. The city is as beautiful as it sounds. It is culturally rich and diverse. Also, i experienced why the city is known for its wine cultivation. There, you can also witness the long wineyards that look immensely beautiful at the dawn where horizons could be seen. At the centre of the city, i lived with a host family through which i got to know the people and their welcoming nature. One can also visit different museums and opera on the weekends for free. In addition, clubs and bars can mesmerize you with their symphonies and music at night. In short, Bordeaux is a place where i found my inner peace and got to know the world in three months.

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