Subject: Re: LSM Joining Case Test - Jaspreet Singh
From: Jaspreet Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 24 Jun 2019 04:44:35 -0400

LSM Joining Case
Test

Name

Jaspreet Singh

E-mail

[email-masked]

Phone Number

(+91) 8826752741

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The answer
choice 2 is correct because it doesn't have any gramatical error and it is clear
and concise in meaning.Moreover, it addresses the issue at hand. The customer is
very update since he didn't get the tickets and he would be away from home ;
thus, it become more important for customer to have those tickets as soon as
possible , espcially when he is on the move.In answer choice 2, it's clearly
mentioned that tickets can be downloaded if customer has purchased them online.
Futhermore, customer gets the option to edit temporary address on the website as
well , for which the instructions have been mentioned in the email. Thus; answer
choice 2 is the best among other choices.

Apart from that in answer choice 1, punctuation errors can easily be seen.Answer
choice 3 is not customer centric because the turn around time expecilty has not
been mentioned. Answer choice 4 could be to some extent be right ; however, the
formating of the email can be an issue.Choice 5 is out of context because
customer has not asked for pricing of the ticket but the deliver. In answer
choice 5 , the explantion of who why seller set the price high or low is not
required.

Thus, answer choice 2 clearly deals with issue at hand with concision and
without any gramatical mistakes.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Great customer service is highly personalized in
which customer feels engaged in the convesation ; whereas, good customer service
can soultion oriented in which more focus can be on solving the issue but not
engaing customer too much in the conversation .In such situation , the customer
doesn't feel that he is the part of problem solving.

So it imperative to make customer the king and center of the stage , and let him
be told how important he and his business to us
is.

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