Subject: Fwd: Arabic Language Test - ZAKARIA AL-MAHFADI
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Mon, 24 Jun 2019 01:35:29 -0700 (MST)

Hi Urvika, 
Please review this test for Zakaria. 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "ZAKARIA AL-MAHFADI" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Sunday, 23 June, 2019 23:26:45 
Subject: Arabic Language Test - ZAKARIA AL-MAHFADI 

		Foreign Language Screening Test 	Name 	ZAKARIA AL-MAHFADI 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will have to apologize to him and ask him to stay on hold while I check with the 
delivery guy. After that I will thank him for holding and say "I am so sorry if your 
order got delayed but I just spoke with the delivery boy and he is on the way to you". 
Then I will call the delivery guy and update him with the proper address. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am basically from Yemen and I came to India 4 years ago for education. I have 
completed my bachelor's degree in Computer Science in 2017 and I having been 
working since then. Most of my experience specialized in BPO industry. I have worked 
for many campaigns, most of them are B2C outbound and inbound calls plus cold 
calling for United States and and Australia. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	كل ما يهم الأمر هي جودة الخدمة. عندما يكون فريق العمل مهذباً و خبيراً بالتعامل مع الحالات المحرجة شخصياً يمكنني أوصفها بأنها عظيمة. تلبية رغبات الزبائن و التكلم معها بطريقة لطيفة هو ما يجعل خدمة العملاء متميزة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	مساعدة الآخرين فيما يحتاجونه هو ما يجعلني سعيداً و مبتسماً طوال اليوم. احترم الوقت كثيراً و أحب الجدية في العمل. لدي خبرة جيدة في التعامل مع جميع أنواع الأشخاص . و كما سوف ابذل ما بوسعي لتقديم أفضل خدمة عملاء مطلقاً. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قوا من أجمل المدن التي قمت بزيارتها. هناك الكثير من الأشياء يمكن القيام بها و لكن ما لفت انتباهي كثيراً هو جمال الطبيعة، أصوات أمواج البحر الهادئة و مشهد غروب الشمس الساحر. يوجد هناك الكثير من الناس من مختلف الدول مثل روسيا، اسرائيل، أسبانيا، الخ. هي مدينة كبيرة جداً و للأسف عندما زرتها لم يتسنح لي لإستكشافها كاملاٍ. إذا سألني أي شخص عن المكان المناسب لقضاء العطلة سوف أجيب ب "قوا".