Subject: Re: LSM Joining Case Test - Kanika Garg
From: Kanika Garg <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 21 Jun 2019 03:10:52 -0400

| | LSM Joining Case Test

Name | Kanika Garg
E-mail | [email-masked]
Phone Number | (+91) 7505894055
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 4 because  firstly it's neccesary for us to know the current delivery address of the customer so that we deliver their tickets to them. Here we have also provided the customer with link so that the customer update his/her details in case if the customer migrate to any other hotel or any place.
Before the time of the event we can deliver them ticket and they can also track their tickets where it have reached. And the customer gets notified by an email and also provided with a link so that the customer can track his/her tickets. when the tickets are shipped the customer  get an email containing the required details.
And if in any case the address in not personal address, there will be someone available to sign for their delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing customer only with things he/she wants is just a good service but providing customer fully satisfaction like clearing all doubts they are having in their mind, providing them best service is said to great customer service.

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