Subject: Fwd: LSM Joining Case Test - Venkata Menni
From: HR Livesalesman <[email-masked]>
To: deeksha <[email-masked]>
Date: Thu, 20 Jun 2019 01:06:37 -0700 (MST)

Hi Ma'am, 

Please find the test of EN Candidate - Venkata Menni 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Venkata Menni" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 20 June, 2019 13:27:06 
Subject: Re: LSM Joining Case Test - Venkata Menni 

		LSM Joining Case Test 	Name 	Venkata Menni 
E-mail 	[email-masked] 
Phone Number 	(+91) 8826655565 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	This would be the best suitable solution, since it completes the delivery process in quickly provided with the correct data shared. Here they doesn't have any time bound process for deivery of tickets. Also the delivery wouldn't be hamper even in case of customer unavailable, since an alternate address is provided for the same. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service Qualities : 

1. Good understanding of company product , align with the management tasks and make sure that we reach the target on time with respet to the customers. 

2. Sufficient patience to make the customer understand while troubl shooting the issues. 

3. Make sure that the communication with customer ends in a satisfactory note. 

4. Train the colleague with enough inputs when you come across any defeciency. 

5. List out all the bad experiences and make sure its not repeated without fail under any circumstances. 

Great Customer Service Qualities : 

1. Having a good customer service qualities is a pre-condition. 

2. Should come up with some ideas which can provide a value add to the company and cutomer as well. 

3. Innovative ideas should be shared everyone. 

4. If required should take up additional responsibilities or multi tasking job with irrespectve of time zone. 

5. Have patient hearing towards the customers who are tough and had a bad experiences before. 

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