Subject: Arabic Language Test - Eissa abdulghani saeed Hasan
From: Eissa abdulghani saeed Hasan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 19 Jun 2019 08:23:29 -0400

| | Foreign Language Screening Test

Name | Eissa abdulghani saeed Hasan
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this condition while the customer on the phone and I realized that it was my mistake so I have to say the truth to the customer and tell him please excuse me I have entered the incorrect address  so please give us time that I will communicate with the delivery person and give him the right address and if the delivery person is far away from you I am sending other order  right now to your location that you provided me ..
Thank you so much for your understanding and we appreciate it from you
Have a nice meal
Thanks again
Bye

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Eissa, I have done my high school in Yemen and I was graduated from Osmania university in computer applications in September 2017,
I started my master in the end of 2017 in kakatiya university Warangal in MIT management and information technology and I have finished my course before one month ago .
I have a good communication skills with others so that give me the ability to deal with the people and convince them

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | الفرق بين خدمات الزبون الجيدة وخدمات الزبون الرائعة او المميزة هي أن الخدمات الجيدة  تعني بأن تجعل الزبون او العميل يشعر بالرضى ويستمر بالمعاملة معك. اما بالنسبة لخدمات العميل الرائعة او المميزة هي بأن تجعل العميل يشعر بالأهمية البالغة فيه لدى الشركة و أن لدية مميزات خاصة لدى الشركة مالم يتميز فية غيره في هذه الشركة او من وجهة نظر اُخرى بأن تجعل العميل يشعر بأن الخدمات الموفرة من الشركة التي يتعامل معها ليس موجودة بشركة اخرى...

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ما يجعلني اقدم لهذة الوظيفة هو بأني لدي التالي
١. القدرة على التعامل مع الناس باريحية
٢.  القدرة على اقناع الاخرين والتفهام معهم
٣. عدم الارتباك بالنقاش والاخذ والعطى بالكلام
٤. حسن المعاملة
٥.الثقة بالنفس والثبوت عند الكلام

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

في مايو الماضي زرت مدينة شيملا وكانت رحلة جميلة بحيث الزائر يتمتع بحمال الطبيعة في شيملا وحسن المنظر وخلوة النفس.
شيملا من اجمل المدن التي زرتها وقضيت فيها يومين وكانت رائعة للغاية بحيث تتأمل بالطبيعة والكون والمناظر الخلابة فكانت زيارة مفاجأة وكنت بمفردي .
زرت كل المناطق فيها واعتليت الى اعلى المرتفعات فيها وهناك الكثير والكثير من الكلام لكن كتبتها بأختصار.

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