Subject: Re: LSM Joining Case Test - Kavish Sharma
From: Kavish Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Jun 2019 04:49:38 -0400

| | LSM Joining Case Test

Name | Kavish Sharma
E-mail | [email-masked]
Phone Number | (+91) 8077643703
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason for selecting Blurb 2 is the way the email has been written. It is crisp and clear with the intsructions been provided for the customer along with the other option to get his tickets. Uses of punctuations, articles and grammar is appropriately carried out. Hence iot becomes easy for a customer and he can choose he next course of action afte looking at the email.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you are providing resolution to a customer and making him happy, great customer service is when you go an extra mile and make an extra effort for a customer. example: Customer asked about his credit card delivery, you made sure that card is reecived to the customer on time, gave him all the intructions to use it also told him about features of the credit card along with the helplimne numbers.

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