Subject: Re: LSM Joining Case Test - Mohd Fahad
From: Mohd Fahad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Jun 2019 04:30:15 -0400

| | LSM Joining Case Test

Name | Mohd Fahad
E-mail | [email-masked]
Phone Number | (+91) 9891818289
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This is the best solution among all of them because:
1. Customer would travel in next two days and he wanted to deliver at hotel address because if ticket get deliver at home address after two days he would not be available.

2. If customer wants to change the address he can change with the help of link.

3. In this solution customer can track his ticket.

4. As ticket is delivered to the customer is also informed through the email.

5. In this case we are helping the customer to rceive his ticket bt giving the complete assistance but we are missing some points like timeframe(TAT) to get ticket, not giving contact number for further assistance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good and great customer service is:

Good Customer Service is just doing our job and meeting our customers expectations but
Great Customer Service is just love our job and exceeding the customer expectations and make them truely happy and satisfy both the customer and ourself by assistance.

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