Subject: Re: LSM Joining Case Test - nakul papreja
From: nakul papreja <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Jun 2019 03:10:38 -0400

| | LSM Joining Case Test

Name | nakul papreja
E-mail | [email-masked]
Phone Number | (+91) 9999766361
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

We should follow this blurb as the customer wants to change his address and he wants that ticket to be delivered to his hotel.

we should also add the below lines in this blurb so that customer receives ticket on time :-

Ways to ensure you receive your tickets on time:

- Ensure the delivery address is correct.

- Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address.

- If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.

- Please ensure that the phone number on your account is correct in case we need to contact you.

Please contact again if you have any problem.

I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is an service in which we provide solutions for the customers query and in great customer service we gives solution with value to the customer. In every customer service the customer is king. So we need to provide him quality in customer service. So he won't get into any problem for this query again. We need to answer the query asap when customer enquires.

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