Subject: Japanese Language Test - Dheeraj Gupta
From: Dheeraj Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Jun 2019 03:07:59 -0400

| | Foreign Language Screening Test

Name | Dheeraj Gupta
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sir, My sincere apologies for this delay. Due to some typo error we have updated the wrong address. But I have updated it now and we will delivery your pizza in next 20 min. We are also giving you free garlic bread with this order. once again we are very sorry for this mistake. We will make sure this will never happen again. I appreciate your patience, and thank you for choosing Pizza hut.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I born and bought up in Delhi. Did my school and college in Delhi. With my graduation studies I did learn Japanese language as part time course. Which helped me a lot to kick start my career. I got my first job as Japanese language specialist in HP, Bangalore. After that I worked for Goldman Sachs and couple of consulting companies. I also got a chance to travel to Japan on many occasions. I love reading books and exploring new eating joints.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

グレートカスタムサービス
お客様向けの仕事では、各社員は会社の表面になります。
お客様の問題点を理解して、解決したほうが良いです。

メールと電話両方でも尊敬語を使用してください。
メールを送る前に、メールの内容、ことばとか2-3回確認してください。
電話でも明るい超えで話してください。電話で話せている時メモを取ってください。
会話を終わている時、話した点を確認下さい。例えば会議の日時、住所など。
何か分からない場合は、社内で確認して答えてください。
出来ればお客様にベストサービスを提供してください。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

お客様向けの仕事の経験を持っています。
いろいろな状況で仕事する経験も有ります。
長い間日本人と日本の会社に働いて、今日本の文化とビジネスマナーが分かっています。
尊敬語を使用してメールとか電話で通信出来ます。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

最近アブダビへ行きます。きれいな都市です。いろいろな形の魅力なビルをみました。海岸もきれいでした。いろいろの国籍の人が多いから、その国の料理店もたくさんありました。イスラム教の人が多いからモスクもたくさんありました。年中蒸し暑だから、昼ごろ外に出るのは難しいでした。屋内も冷房を使わなければなりません。レストランの外でお酒を飲むのは禁止です。安全な国です。機会があれば是非二度と行きます。

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