Subject: Re: LSM Joining Case Test - G Divya Bharati
From: G Divya Bharati <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 17 Jun 2019 04:48:26 -0400

| | LSM Joining Case Test

Name | G Divya Bharati
E-mail | [email-masked]
Phone Number | (+91) 8280327236
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for selecting the Blurb -1 is that the answr is notvague and it has communicated all the important information.
It has the address verification done with thecustomer so as to avoid any communication error in the process of receiving the tickets.
It contains necessary information which will be useful for the customer in case he/she wants to check anything.
More importantly,it has the tone of assurance for the customer.The cusomer might panic as he has to leave for the event but was concerned about the tickets..but that has been addressed in proper and polite manner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is about giving the right information and addressing the customer's concerns in time and in proper time frame.
A great customer service might require going a step ahead and giving the customer delightful services.
A great customer service may include giving
crisp and timely resolutions and correct information which would be very useful for the customer.
A great service comes with proper understanding of the customer's query/issue,assuring that their concern is being addressed and will be taken careo of.
This might also require the customer service representative to go an extra mile to find the resolution and give the correct resolution within a given tome frame.

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