Subject: French Language Test - Abhik Majumder
From: Abhik Majumder <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 15 Jun 2019 23:11:26 -0400

| | Foreign Language Screening Test

Name | Abhik Majumder
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Would apologise to the customer and politely inform him that a wrong system input issue has occurred due to which the pizza delivery is being delayed.Also that this system issue would take time to be corrected as the entire software is experiencing a breakdown.That Pizza hut is trying is trying it's level best to correct the issue but would take some time.Also that a local weather issue :localized thunderstorm and flash flood has occurred en route towards the delivery area and consequently the delivery boys are experiencing considerable difficulty in delivering the product.Due to the flash floods a lot of traffic jams have also occurred which have made delivery all the more difficult.So would finally request the customer to be kindly patient and accord  with us to provide a little bit more time so that the pizza can be properly delivered.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a simplistic person from a middle class background with a different perspective towards life and work.I have an artistic bend of mind,so with poetry art and philosophy as my favourite pastimes also indulge in photography. As a science student with a Bsc degree in Physics, I also covered three more certifications in three foreign languages.Starting with a marketing career as a medical representative ,I later diverted to foreign language translation and successfully turned myself into a Customer support executive.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A good customer service is taking care of the customer needs and complaints and providing him services in time and doing all this from the company's framework in mind.
A great customer service would be to do all those duties and services in line putting oneself in the customer's shoes that is in empathy with the customer : with the customer's framework of mind.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1)My good  communication skills.
2)My ability in handling situations on the go and my quick reactions.
3)My ability to learn new things and motivated urge to progress.
4)My capacity to work for long hours on different levels.
5)My previous experience as a Customer support executive in an international  as well as national scenario.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Last year I visited the city of Paris : the capital of France and it was for the first time that I was visiting the city.From the moment that the plane was touching the tarmac,even by looking at the Paris skyline with the Eiffel tower in background one could not but be awe inspired and amazed by the beauty of the Parisian milieu.The moment I touched the airport I became conscious as why this was the capital city of the country of Art and Fashion as standing on the que line in airport a French lady approached me and enquired me about whether the semi Indian dress she was wearing could be tagged as a saree(which was not) and politely enquired me how a saree would look like and burst into a praise of Indian art and culture and went agog in praising my country passionately speaking of it and lamenting as well that she had never the chance of visiting India and all this: by inviting me immediately to a cup of coffee and breakfast into a Eiffel tower restaurant looking over the Paris skyline.All this spoke of the Parisian mind :sensitive to art and culture and so hospitable and friendly.Be it walking on the banks of the Seine with the Quai de Seine in the background or the Montmarte at my back clocking over all towers, Paris seemed to unveil to me all it's treasures. The Jardin de Luxembourg with it's lush garde  and greenery was only a complement to the amorous and romantic crowd jostling.While the Notre dame stood and taught me of the monumental silence of French art and culture ,the Palais de Versailles showed me it's riches and made me discover how gorgeous Paris can be viewed from it's rooftop.In the evening,while walking on the banks of the Seine and watching the Eiffel tower far off and seeing it agog with lights and at the same time draped with all the three colors blue,white and red symbols of French liberty equality and cosmopolitanism reminded me of the martyrdom of the thousands of people who laid their lives as my arrival coincided with the Paris terror attack and the garden of roses had turned blood red with  rose offerings of people.All this spoke me of a Paris unforgettable, unspeakable in beauty and sensitivity etched eternally in time where one would again and again love to come back.

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