Subject: Fwd: French Language Test - Ambe Kousso Emilie
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Sat, 15 Jun 2019 03:24:09 -0700 (MST)

Hi Ashwinee, 

Another test for your evaluation. 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Ambe Kousso Emilie" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Thursday, 13 June, 2019 14:06:43 
Subject: French Language Test - Ambe Kousso Emilie 

		Foreign Language Screening Test 	Name 	Ambe Kousso Emilie 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will first apologize for this inconvenience, accept these words while trying to calm him down. Then make him a better offer by offering him the pizza at half price.and in the next few minutes he will receive his pizza for sure. 
for the next order it will also have discount benefits and will have 2pizzas instead of one on another order. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am from ivory cost it is a French country,and il hold à diploma in human ressources and communication, soon after that i got an intership in the ministry of education in the H.R department. I hold also a French professional and business communication diploma and il started to work as a salerpresentative in the computer and technology company. After that il came to India to teach primary French class. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Selon moi, un bon service client signifie simplement résoudre les problèmes des clients, mais s’agissant d’un excellent service client, il faut s’assurer de la satisfaction de la clientèle et le client ne devrait plus avoir le même problème. 

Excellent service client: la satisfaction du client, et répondre à ses attentes 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	- jai une bonne approche clientèle 

-un excellent niveau en français. 

-déjà travailler en temps que commercial dans mon pays, ça sera pas très difficile de le refaire. 

-arrive à comprendre une personne et même plusieurs. 

-bonne personnalité physique et intérieure. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Je connais quelques pays proche du mien, le Ghana un pays anglophone ou j'y suis allé en visite et en profiter pour faire des achats pour ensuite le revendre dans mon pays à mon propre compte, également le Togo et le Bénin, des pays voisins pour visiter et aussi pour le commerce. En Inde, je connais vizag, j'ai visiter certains temples hindou, vallée, montagne, le port et la mer une belle ville dans l'ensemble, et plusieurs bon restaurants. Mumbai également avec ses grandes tours, le musée, et la mer, une grande et très très belle ville, Delhi, muzzafanagar et maintenant Rajasthan. Dans l'ensemble c'était une belle découverte,de différentes cultures, et nourritures.