Subject: Fwd: LSM Joining Case Test - Sandeep pRADHAN
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: viraat <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 15 Jun 2019 02:14:37 -0700 (MST)

Hi Brian, 
Can you please evaluate the 2nd EN test? 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sandeep pRADHAN" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 15 June, 2019 14:29:01 
Subject: Re: LSM Joining Case Test - Sandeep pRADHAN 

		LSM Joining Case Test 	Name 	Sandeep pRADHAN 
E-mail 	[email-masked] 
Phone Number 	(+91) 7318643047 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would select Blurb 1 because i would be happy to assist and confirme to send the tickets to the customer as they receive them from the event organiser prior to the week of the event. To closely monitor the order from the seller and the customer, to keep the customer updated. And also to ensure that their issue is been resolved while contacting us. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me the difference between good and great customer service is a good customer service is when we resolve the customer queries in a given specific period of time with the best resolution provided. 
Great customer service is when we resolve the queries of the customer and add values to it by giving them a better service which exceeds customer satisfication with a positive feedback given by the customer. 	

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