Subject: Re: LSM Joining Case Test - MUKESH KUMAR SAH
From: MUKESH KUMAR SAH <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 15 Jun 2019 04:53:49 -0400

| | LSM Joining Case Test

Name | MUKESH KUMAR SAH
E-mail | [email-masked]
Phone Number | (+91) 8851371094
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | as customer has purchased online ticket he he will get the e ticket also in case he or she does not has toi wait for phsical ticket because ticket has barcode and he or she can sacan at the counter and in this way he can get the ticket  no matter where he is i would also take care that customer gets the update about his ticket and i will personally take care that ghe should not be calling us we would be calling her and updating her about the ticket and i will make sure that she receive the ticket without any problem i will talk to the vendor personally and update the customer about it make him feel that some is there who is taking care about his concern io will take and make sure that customer receive his tiocket 2 days before the show.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | according to me good customer service is that you resolve the query of the customer and customer is happay but great customer service is that customer remembers my name no matter what customer service and no matter query he or she does in her life she remembers my name that can only happen when you provide great service and support . Understanding customer is good customer service but understanding and giving resoltion instanly and with effort help us to provide the best customer service. Taking intiative like calling the customer regarding the query and updating the progress help the customer and as a customer service executive it helps us to provide the great customer service as customer will think that the agent is taking an extra mile for him and that way you provide the great customer service . Being humble and patience are the key for great customer service

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