Subject: French Language Test - Abhik Majumder
From: Abhik Majumder <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 15:35:47 -0400

| | Foreign Language Screening Test

Name | Abhik Majumder
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all would apologise to the customer and inform him that his pizza has been misguided to the wrong address.And would request his good self to be kindly patient and provide a little bit more time so that the pizza can be quickly and efficiently be delivered at his doorstep.Would request this extra time from the customer for contacting the pizza delivery guy and his exact location as of the current time concerned.Also would request him to call back after some time and confirm if he has received the pizza from his end or not.Would also request him at the same time to be a little bit extra patient by telling him that all the traffic routes between the misguided and the real address are blocked due to traffic jam and the would be delivery is at the earnest on it's way.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a simplistic person with a deep and introspective outlook towards life.I am profoundly spiritual, diving in philosophy poetry and painting at the same time in my leisure hours as well as with an acute penchant for photography.I am compassionate to my surroundings, to human and animals as well and love helping people.A graduate in Science with Physics as my mainstream subject I also covered a triple linguistic aspect with French Spanish and Italian as my literary passions.In my professional life starting with a medical representative career at first I became a language expert in freelance working with export firms and then a fully developed technical support agent with Dell.I also worked in a National call centre in data entry and data verification parlance.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is being to the point yet tactical and technically sound to handling customer queries and complaints.But a great customer service is being precise,tactical and technical and FAULTLESS in dealing customer situations: be it data entry at customer levels or handling customer grievances with ease and experience and practical acumen and above all with an unending politeness for the customer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1)My communication skills.
2)My quick handling of data :swift and yet precise.
3)My quick sense and on the go handling of situations which I have within me.
4)My politeness and my  gentle voice and manners which always matter a lot along with my quick learning abilities.
5)My past experience in customer support in an international scenario.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I went to Paris last year and was enthralled by the beauty of the city and its people. The city of Paris : the heart of France and French culture.The millions of people who jostle around the Eiffel tower and it's restaurants and courtyards.The lush green of the Jardine de Luxembourg and it's amorous crowd and romantic atmosphere.I travelled up to the Palais de Versailles and when I went up to it's spires and saw the entire Paris skyline burning at the backdrop of a beautiful April Sunset evening : it is then that I realised why is Paris famous for and why people,poets and artists alike have been enthralled by it's beauty for centuries. It is the marriage of Culture,panoramic beauty and history that has held Paris as the queen of all  cities and I was quick to realise this at my first footstep when,at the airport ,a French lady approached me and asked me whether I was from India and if the dress she was wearing could be authenticated as a sari(which was not) and requested me to explain why all along on walking on the sunlit trottoirs of  Quai de Seine all the while she was agog praising Indian culture and wisdom.In the evening to look up at the Eiffel tower and contemplating it's beauty on a fading evening coinciding with it's terrorist attack anniversary made it all the more memorable seeing the Eiffel tower gorgeously dressed up in Blue Red and white while representing all the colors of French liberty and equality at the same time matching up with the color of the burning red roses beneath remembering the lives of those laid in blood red martyrdom for the same.And that's Paris :unforgettable, ever modern and romantic and ever immemorial.

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