Subject: Re: LSM Joining Case Test - Pradeep KUmar
From: Pradeep KUmar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 05:12:39 -0400

| | LSM Joining Case Test

Name | Pradeep KUmar
E-mail | [email-masked]
Phone Number | (+91) 8826240880
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I think blurb 2 would be the best one to deliver the customer tickets because he can purchased Instant Download e-tickets and can print almost immediately. Also customer can track the status of his order under the Purchases section.

Customer easily can choose a delivery address where someone will be available to sign for his delivery. He can add his travel address and expected departure date so we can shipped tickets to the right place.

This is the reason why i am selecting Blurb 2 for right answer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service to resolve customer issues on first call itself, In great customer service we need to connect with the customer and try to make him more comfortable during the call so he can belive that he is with the right company.

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