Subject: French Language Test - Iradukunda Marie Aimee Nina
From: Iradukunda Marie Aimee Nina <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 04:35:47 -0400

| | Foreign Language Screening Test

Name | Iradukunda Marie Aimee Nina
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I have to apologise for taking long and promise that I will not make such kind of mistake. I will have to ask again the addresss and immediately go to the main address. After handling the pizza, I will apologize again and again and then leave the place with a promise to do things in a right time with no mistake.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal details: my name is Iradukunda  Marie Aimee Nina, I am 36 years old. I come from East Africa, in Burundi.I am single. I live in New Delhi, Vasant Vihar 5/7. My email address is [email-masked]. cintact number is 8448443668.
My educational background, I have a master's degree in mass communication, journalism and advertising, and a bachelor degree in social communication.
Professional experience, I have 3years experience as market research associate, 5years experience as faculty's member in my country, 2years experience as front office and PRO,1year experience as journalist reporter at our national television channel.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer is un client ordinaire ou habituel et mon devoir est de satisfaire ses besoins et ses attentes alors que a great customer est un client fidèle et loyal. Nos relations vont au delà des satisfactions, mes services lui doivent satisfactions de ses besoins et attentes mais aussi de le fidéliser en le gardant comme quelqu'un pouvant amener des clients potentiels.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je suis native d'un pays francophone, je parle couramment le français et l'anglais aussi. J'ai une expérience de 3 ans dans le domaine en question.J'ai travaillé dans deux entreprises en tant que secretaire de direction pendant 2 ans par conséquent je suis en mésure de rédiger des correspondances administratives en français. Ma passion est de travailler dans un milieu multilingue et mettre mes compétences au service de l'entreprise et acquérir de nouvelles idées et connaissances pouvant m'aider dans ma future carrière.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J'ai déjà visité la capitale de l'Inde , New Delhi. J'y était et j'y ai travaillé, il y a 5ans, dans une entreprise nommée Exevo. Ce n'est pas la première fois que je visite l'Inde. C'est ma deuxième fois. J'ai fais mes études de maitrise dans le Haryana state, précisement à Kaithal city. Maintenant je suis de retour pour faire le programme de PG en public relations and advertising à south extension fans une institution appellée International Institute of Mass Media. Maintenant que les cours n'ont pas encore commencé, je profite de l'occasion pour m'occuper utilement avec Livesalesman.

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