Subject: Re: LSM Joining Case Test - swati mishra
From: swati mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 03:25:14 -0400

| | LSM Joining Case Test

Name | swati mishra
E-mail | [email-masked]
Phone Number | (+91) 9582712341
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As customer is travelling to some other place, he needs the tickets at his own address. So, being a great customer service provider its our responsibilty to deliver his tickets at his easy door. Our main motive is to make our customer feel safe and secure about the service that he has taken from us. Blurb 4 answers our customer's query in a most appropriate way. We offered him quick resolution for his tickets problem and made him feel relaxed as he will get his tickets at his own city and place where he will reside. We offered him two solutions whatever suits him best, we are ready to offer him that service in our best possible way. We will also ensure that he get updates, mails, tracking service of his postal service. Our best customer service should resolve customers all confusions and reach to him from all angles. Our customer should feel happy and satisfised after using our service. Even after our services, we should be in touch with our customers to get feedbacks about services that we have rendered to him.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD customer service maintains friendly  relationship with customers whereas GREAT customer service looks for an opportunity where he can impress our customers in a unique way.

Good customer service only focusses on resolving problems on other hand Great customer service will not only resolve problems but will look for other alternatives solutions for our customers.

Good customer service will forget his customers but Great customer service person will always be in touch with his existing customers about the service that they using from them to make sure there is no issues arising.

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