Subject: Fwd: LSM Joining Case Test - Devesh Lohani
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: saurabh <[email-masked]>, viraat <[email-masked]>
Date: Thu, 13 Jun 2019 06:07:31 -0700 (MST)

Hi Brian, 

Can you please evaluate this English test for the candidate Devesh? 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Devesh Lohani" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 13 June, 2019 18:34:48 
Subject: Re: LSM Joining Case Test - Devesh Lohani 

		LSM Joining Case Test 	Name 	Devesh Lohani 
E-mail 	[email-masked] 
Phone Number 	(+91) 8126666999 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	This blurb has all the information regarding the query as the customer wanted the delivery of the tickets in the other address. This blurb is providng information in very polite manner and with the courtesy factor.It has the links where the customer can download his ticket directly from the website as well as given assurance to the customer that the tickets will be delivered on time. Re-assuring the address, time and the delivery for the tickets. Providing all the information in the short note. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is providing the information of the query. Good customer service is giving only the required information to the customer about the query and answering the query points to points. Good customer service can be improved in Great customer service by providing al the information of the query with extra efforts and with the add on information.Good customer service can also be convert into Great customer service by understanding the query thoroughly and providing the information with the courtesy and giving emphathy to the customer so as to customer can provide a great feedback at the end of the ticket. Good customer service can also be converted into Great customer service by taking the regualr follow up with the case till the case has been resolve. Great customer service provding the necessary information in the polite manner and giving proper assurance to the customer about the information given on the ticket. 

		

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