Subject: Re: LSM Joining Case Test - Devesh Lohani
From: Devesh Lohani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Jun 2019 09:04:48 -0400

LSM Joining Case
Test

Name

Devesh Lohani

E-mail

[email-masked]

Phone Number

(+91) 8126666999

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

This blurb
has all the information regarding the query as the customer wanted the delivery
of the tickets in the other address. This blurb is providng information in very
polite manner and with the courtesy factor.It has the links where the customer
can download his ticket directly from the website as well as given assurance to
the customer that the tickets will be delivered on time. Re-assuring the
address, time and the delivery for the tickets. Providing all the information in
the short note.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is providing the
information of the query. Good customer service is giving only the required
information to the customer about the query and answering the query points to
points. Good customer service can be improved in Great customer service by
providing al the information of the query with extra efforts and with the add on
information.Good customer service can also be convert into Great customer
service by understanding the query thoroughly and providing the information with
the courtesy and giving emphathy to the customer so as to customer can provide a
great feedback at the end of the ticket. Good customer service can also be
converted into Great customer service by taking the regualr follow up with the
case till the case has been resolve. Great customer service provding the
necessary information in the polite manner and giving proper assurance to the
customer about the information given on the
ticket.

You can edit this submission and view all your submissions
easily.