Subject: Arabic Language Test - Saad djerrar Yehya
From: Saad djerrar Yehya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Jun 2019 03:59:58 -0400

| | Foreign Language Screening Test

Name | Saad djerrar Yehya
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I ask the excuse of my client for the delay and I try to correct the problem immediately and can make a gesture by sending him a bonus with his request to satisfy him so to attract customers

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My family name is saad djerrar , my first name is yehya, I am Algerian, I am 32 years old, married, have a general medical doctorate and am now working with an oil drilling company ENAFOR - SONATRACH as a general practitioner on a RIG DRILLING site. I have previously worked with the National Geophysical Company ENAGEO (client CEPSA - 02 years.) I take care (including medical and nursing tasks) for about 150 workers in rig site.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

: ردا علي السؤال المطروح و المتمثل في الفرق بين
كون خدمة الزبون جيدة و ممتازة هو أن الخدمة الجيدة
مستوفاةلكل شروط القبول و الرضي من طرف الزبون في حين الخدمة الممتازة تكونذات عروض تنافسية ومغرية

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | انا أرى اني مؤهل لخدمة الزبائن و ذلك لاني املك خبرة كافيه و مؤهلات عالية  تسمح لي بتحمل كل الصعوبات لضمان خدمات جيدة و ممتازة
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | في صيف العام الماضي ، قمت أنا و عائلتي برحلة سياحية نحو مدينة تونس ، كانت رحلة رائعة ، حيث زرنا العاصمة تونس ومدينة سوسة . اين تمكنا من حضور مهرجان قرطاج ، ثم زرنا بعض المعالم التاريخية

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