Subject: French Language Test - Moïse Koffi
From: Moïse Koffi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Jun 2019 02:28:09 -0400

| | Foreign Language Screening Test

Name | Moïse Koffi
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Thanks for the question! I will first apologize for the delay and tell me the customer that I wrote a wrong address that is the reason of the delay so he could be more patient, I will make sure that he will get his order soon.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | After completing my bachelor degree in Information technology in Ghana, I went back to my country and started working as a team leader in IT department. In August 2014,I have accepted to come to India and work as a French Language teacher in Vizag. After 2 years in 2016, I came to work in Muzaffarnagar as a French teacher.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La difference entre un bon service client et un excellent service client est la connaissance et le talent du metier. Sur le terrain, je dirai plutot que c'est la maniere de traiter le client et de repondre a son attente. L'excellent service client sait comment emmener le client a l'achat d'un produit et surtout de maintenir un excellent contact avec ce dernier alors que le bon par contre sait juste emmener le client a l'achat. Merci!

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Le Français est dabord un atout important.
2. J'apprends vite
3. Je sais convaincre
4. Je suis focaliser sur l'objectif quand je travail.
5.J'evite de venir en retard ou demander permission pour etre absent au travail.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Bhilwara. Bhilwara is a city where many peoples are rich but the city is undeveloped. The city lacks water, electricity because what they have cannot accommodate all. Also, we can find many veg people compared to non veg ones and you can see 4 people sitting on a same bike. But here people are very respectful and kind towards foreigners. I really appreciate that. Regarding the weather, it's too sunny in the month of June, the temperature can reach up to 50. Amazing but true. We have direct AC bus from Bhilwara the New Delhi from 9pm to 7am. Thanks BHILWARA for your kindness. GOD bless you

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