Subject: Fwd: LSM Joining Case Test - Zuber khan
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: viraat <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 12 Jun 2019 02:29:14 -0700 (MST)

Hi Brian, 
Could you please evaluate this EN test? 

Regards, 
Ashfaque 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Zuber khan" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 14:41:10 
Subject: Re: LSM Joining Case Test - Zuber khan 

		LSM Joining Case Test 	Name 	Zuber khan 
E-mail 	[email-masked] 
Phone Number 	(+91) 8447825624 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Dear sir 

I reviewed your order today and i am happy to say that your ticket has been confirmed by seller.They will send your tickets as soon as we receive from an event organizer.Please dont worry we will assure that you receive your tickets on time.It is common for event organizer to send tickets close to event dates. 

We are tracking your order on a daily basis and communicating with your seller to ensure that they complete your order on time.We will update you as soon as possible.We will request seller to send your tickets on the address updated with us. 

John smith 

Baker street 

N2 5NB 

London 

United kingdom 

Once package is scanned for delivery by courier , you will receive an email confirming delivery tracking number.You will be able to track your order directly from the seller website.I would request you to please wait for next 12 hours because it take sometime after ticket confirmation .We will be more then happy to help you once we receive an update regarding your tickets delivery. 

Thanks and regards 

Zuber khan 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	When we assist our customer with positive attitude regarding there concern is good customer service. 

Assisting customer with proper greetings, smile,tone and going beyond customer expectation to help them.It is very much important that customer is 100 percent satisfied with the resolution given. 	

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