Subject: Portuguese Language Test - Dionisio Cruz
From: Dionisio Cruz <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 01:41:33 -0400

| | Foreign Language Screening Test

Name | Dionisio Cruz
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I could make the costumer more peaceful
Making him the control of the situation like creating the formal way to make him in good mood in which he can wait for exemplo I can say for special day we are making the special pizza for today the best pizza for enjoy don’t loose the chance

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I’m mecânica engeener I have knowledge in computer i’m A good learn

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

O bom cliente e aquele que presta o seu serviço sobre o seu limite ou melhor aquele em que há limite na compra
O grande e aquele que se disponha em fazer mais do que além para as suas necessidades

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sou determinado disponível em fazer progresso no que se diz a respeito a bens e serviço com o intuito de aprender e a produzir respeitando os colegas

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Em minha terra Natal eu fui na cidade de Malange por viagem
Quanto em Índia já tive o previlégio de conhecer Chennai

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