Subject: French Language Test - gradi kongo
From: gradi kongo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 9 Jun 2019 03:50:14 -0400

| | Foreign Language Screening Test

Name | gradi kongo
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i would do apologize for the delay,then i would keep the customer on hold to check , after checking that there was a mistake on address, i would ask the customer to confirm once more the address, after that i would tell the customer that it was his/her mistake for giving the wrong then i would present my excuse once more to ask for few minutes so that the order would be delivered.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i'm gradi kongo, i come from DRC stands for  Democratic Republic of Congo, it's located in central of Africa i'm a Congolese by birth. the eldest of my family.
i'm diploma in biology-chemistry, then i moved in IT which is stand for Information
technology , in a nutshell i'm a network administrator.
i have worked so far in BPO, KPO companies, where you you have to handle the customer through the phone or chat, outbound and inbound. my last company was techvedic where i had worked as supervisor.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Dans le premier cas, vous ne faites probablement que satisfaire vos clients; tandis que dans ce dernier cas, vous ne les gardez pas seulement satisfaits, vous les gardez également fidèles!

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

je suis patiente avec le client
j'ai la capacité d'utiliser un langage positif
j'ai la capacité de lire les clients
je suis toujours à l'écoute du client, cela signifie que je suis attentif tout en parlant. et
le dernier j'ai la volonté d'apprendre.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

En avril 2018, je suis allé à UP pour Uttar Pradesh. C'était le mariage de mon ami indien. La ville était bonne, calme mais incertaine pour l'étranger.
quitté Delhi vers 16h30, arrivée vers 11h, prolongation du voyage pour cause d’accident de voiture près de ...., appréciez la nourriture et les gens sont sympas.

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