Subject: Spanish Language Test - Maria Vera Gonzalez
From: Maria Vera Gonzalez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 8 Jun 2019 13:22:58 -0400

| | Foreign Language Screening Test

Name | Maria Vera Gonzalez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Well, if it is my mistake to take it and explain to the client the reason for the delay and not to lose the customer, then give him a discount on the pizza and apologize for the delay or if he has waited a long time not to get the pizza and  well there I would have to assume that expense myself for having made a mistake
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am auxiliary in nursing I treat people in my city very well I have very good references I like to learn every day more I accept my mistakes I assume and correct I am a peaceful woman I do not like the problems and if I have  some seek the solution I like to be sociable have many friendships I have an easy to handle character I adapt to any situation I think a nurse has the same job as a customer service person because we both deal with  people and we must bear in mind that for a business to arise the client is always right

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La diferencia es que en el bueno corres el riesgo de perder al cliente por ser a lo mejor algo común y nada llamativo....
Pero en el excelente las personas vuelven incluso recomiendan el lugar y llegan más clientes....en un negocio todo se trata de innovar y siempre hacer cambios para llamar la atención del cliente hacer cosas o promociones que llamen la atención

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Habló español a la perfección
Se un tanto inglés
Soy muy trabajadora
Trabajo bajo presión siempre buscando soluciones
Soy respetuosa..leal..honesta y seguidora de mis principios y valores humanos

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En mi país muchos lugares pero fuera de mi país nunca

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