Subject: Portuguese Language Test - SHIV KUMAR
From: SHIV KUMAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 8 Jun 2019 05:06:59 -0400

| | Foreign Language Screening Test

Name | SHIV KUMAR
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | sir as i am checking the details on my system, it seems that the address which is mentioned here is diffrent as you confirmed to me, so i am really  sorry for the mistake done from our side would like to aplogise you for the same and want to assure you that you do not need to be worry,i will really resolve this problem on very urgent basis and want to request you please kindly wait for 15 to 30 miniutes as i have already mentioned your exact address and within minimum 15 to 30 miniutes your order will be deliver to your address and for our long realtionship as you being customer of our pizza hut i am also sending 1 liter coldrink free of cost. and again i aplogise for the mistake done from our side. thanks for being patient with me please let me know is there anything else that i can do for you?
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | my name is shiv i born and brought up in delhi recently i put at gandhi vihar which is in north campus, i did my schooling from govt school and i completed my graduation from indraprastha university in BJMC which is equilant to B.A and about my professional experiences i had worked with quattro BPO as a fraud analyst and also worked with schools as swimming coach or physical teacher and since last four years i were living in brasil where i were working in resturantes. My hobbies are playing cricket and swimming.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | diffrencia entre um bom agente de call center e melhor agente de call center, que tem o diferencial da empatia ou seja ele se coloca na posicao do cliente e com isso sinta problema que ele esta passando e com quem o cliente fica mais comfortavel satisfeito de ligar. o agente normal ou simples e aquele que so passa a informacao sobre o assunto ou problema sem se preocupar com problema do cliente e satisfacao dele.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | meu trabalho como agente de call center tem diferencial da empatia, ou seja eu me coloco na posicao da cliente e com isso sinto o problema que ele ta passando. e alem da empatia e eu me dedico na solucao de seu problema tenho uma vivencia de trabalho sobre pressao e trabalho em equipe.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | eu visitei o brasil em 2014 e fui em varias cidades e me encantou o vida natura de sao paulo e sua variedade de bares e restaurantes, que pude provar comida de varios paises como mexico, alemanha, hungria e various paises, mais um novidade que nos observa em brasil que la nos veja agente de various paises, que te trata se com muito respeito e muito carinho, e la tem um mistura de passoas incrivel de mundo tudo, o transito de brasil esta totalmente diffrente de que india, algem de ter transito melhor na ruas o trem e metro de sao paulo esta otima opcao  por um passoa que nao tem vehiculo propio que leva agente em cada lugar de esta cidade incrivel,

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