Subject: Arabic Language Test - Mohamed Kandeel
From: Mohamed Kandeel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 6 Jun 2019 14:55:07 -0400

| | Foreign Language Screening Test

Name | Mohamed Kandeel
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will give a nice greet .. and I will aplogize to the customer for the late ..  promise I will do my best but just need little time to contact with the delivery employer .. if the customer accept the aplogize I will call the deliver man if the distance is near to the customer I will apologize for the delivery employer asking him to reach to the right address in fast as possible ..

If the distance is far and the pizza will be cold .. so I will order another one on my money then call again the customer and give him the specific Time will taken to get the pizza with aplogize and thanking for accepted the aplogize and " company" wish to him a nice day

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal : my name is Mohamed,I have 29 years old .. my native language is Arabic , I am good in English .. beginner in russian language and I know little of Hindi language

Educational : social work high institute

Professional : advertising manager " resala charity organisation "

Advertising manager " Iraqi electronic company "

Gwalia baklawa " supervisor "

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

الخدمة الجيدة : هو إعطاء الزبون الخدمة كاملة

الخدمة العظيمة : إعطاء الزبون خدمة تجعله يشعر بأننا نعمل بأقصى جهدنا لأجله ولأجل سعادته وارضائه

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

امتلك من الخبرة ما يؤهلني لذلك

هذه الخبرة جعلتني افهم انواع الزبائن وطبيعتهم وكيف التعامل معهم

احب هذه المهنة وهذا ما يجعلني افعل ما بوسعي فيها

من طبيعتي طول البال وباعتقادي بأن الزبون دائما
على حق

الصدق في المعاملة وهو ما يجعل العملاء تحب المكان الذي اعمل به

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

نعم لقد عملت في بعض المدن داخل مصر ومنها القاهرة - الإسكندرية - شرم الشيخ "

اما خارج مصر فقد عملت  كمشرف في إحدى محلات الحلويات الشرقية يسمى " جواليا بقلاوة " وهذا كان في مدينة أحمد أباد

وسبب تركي لهذه الوظيفة هو أنهم لم يعطوني راتبي

| |