Subject: Re: LSM Joining Case Test - Arjun Bisht
From: Arjun Bisht <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 31 May 2019 06:24:41 -0400

| | LSM Joining Case Test

Name | Arjun Bisht
E-mail | [email-masked]
Phone Number | (+91) 9968785100
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As a Customer Service Representative first we need to understand what a customer wants to tell in his/her query,what is the exact problem they facing while using our services only then after we can solve their issues appropriately by understanding the situation clearly and wisely.
I have selected this blurb because, this blurb is most suitable and correct reply according to what customer wants to say and what he wants to request.As per his mail he is talking about the current scenario of his situation and requesting to deliver his tickets to the hotel as things are goin on.In this blurb representative reply according to customer need following with alternate solution for this situaion thats why he is giving a suggestion to buyer to download e-tickets, so that buyer will get his copies of tickets.Representative also telling buyer how he can track the status of tickets this is most important thing as per service point of view to give information to a buyer how they can track their request.Now if I come on to the delivery address and contact detail as a representative always confirm these importants details to customer so that there will be no issue regarding delivery.As per buyer request representative asking for the hotel's detail like the address and departure date so that the tickets will deliver at right place without any confusion or hassle.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me there is a huge difference between a good and great customer service in different ways.

A good customer service is when we just think according to the situation and reply according to that.

On the other side a great customer service is when we think out of the box like thinking alternate ideas to handle the situation.

A representative also make difference in good and great customer service by putting extra efforts in greetings and please customers in every possible manner.

A good customer service is when a buyer just satisfied with our service according to there need but if  we give a great customer service they will come again again to avail our services.

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