Subject: Spanish Language Test - Gabino Reséndiz
From: Gabino Reséndiz <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 May 2019 16:06:31 -0400

| | Foreign Language Screening Test

Name | Gabino Reséndiz
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would ask an apology and give you a coupon for you next purchase.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I worked in several trades and when I was older I went to work in a telecommunications company. I started from general assistant and ascended to technician installer and the year I was a crew supervisor after I studied the international business administration career and I want to know India and that better that with work, the truth I need this in my life to know other culture.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Que el buen servicio es atender con educación al cliente y el buen servicio al cliente es atender al cliente educadamente, buscar las soluciones a los problemas que vaya teniendo con el producto o servicio, contestarle todas las dudas que pueda tener y asesorarle lo más que necesite.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.- Amplio criterio para entender las necesidades de cada cliente.
2.- Tengo adaptabilidad laboral.
3.- Sé utilizar equipo de computo y manejo de paquetería de Office intermedio.
4.- Responsable, educado, amable.
5.- Mi lengua nativa es el español y es requisito indispensable para el trabajo, aunando que mi idioma inglés y francés es básico, pero con el uso evidentemente aumentaré de nivel.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Sólo he visitado lugares dentro de México. He visitado Puerto Vallarta, Guadalajara; Tlaxcala; Querétaro; Puebla; Mexicali; Ixtapan de la Sal,
Evidentemente me gustaría conocer otros países y esta es una gran oportunidad.

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