Subject: Re: LSM Joining Case Test - Mudit inha
From: Mudit inha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 May 2019 07:38:22 -0400

| | LSM Joining Case Test

Name | Mudit inha
E-mail | [email-masked]
Phone Number | (+91) 9560296020
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

Form my point of view Blurb 4 would be the perfect one and i selected it because according to the  customer query was, when he will be receiving the tickets of Lady Gaga? and the event is taking place in a week but he will be travelling for two days for this event. Tickets should be delivered to my hotel?
I am here to ensure that you would be getting the ticket on time for the event, could you please help me out and please provide the details or the address, as you have told me earlier that you want tickets should be delivered to the hotel. yes it is possible to deliver the tickets to the hotel , please do inform the hotel for the delivery of the tickets and someone would be available there to sign for the delivery. Provide me the address or some person details who would be there in the hotel in which you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can update/change the delivery address by using the link http://www.viagogo.com/Help/76,  of your viagogo account.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When we provide the apporiate and a needful results towards the customer query then it would be consider as Good customer service where as after the revert on the query of customer and by givng the needful resolution  is termed to be great customer service.

Good and Great customer service involves :-
1) Greeting to customer by saying hello Sir/Maam,
2) Acknowledment by saying my name is Mudit, how may i help you today.
3) Understaing the customers complete query.
4) Sympathy, empathy and forgivness for the problem faced and giving assurence that i am there to help you out today.
5) Giving the needful results by searching with the helping tools provided.
6) Agrees with the needful help done.
7) Thanks giving.

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