Subject: Re: LSM Joining Case Test - Aishwarya Sood
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Thu, 30 May 2019 09:15:50 +0000

Hi ,

Its a 'No' for this candidate

Kind regards,
Viraat
________________________________
From: Aishwarya Sood <[email-masked]>
Sent: 30 May 2019 13:59
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - Aishwarya Sood

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Aishwarya Sood
E-mail  [email-masked]
Phone Number    (110051) 9971187977
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have selected this blur because in this information is given regarding the tickets when it is going to be delivered at the customer's place.Alongwith that customer wants tickets at its hotel address so in this blur there is answer regarding that question. He has to informed to hotel to take the delivery and available to sign the delivery on the customer's basis. And there is information how to update the address where he wants the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to my point of view good customer experience is that from which the customer is satisfy from the solution provided by you whereas great customer experience is that when he appreciate the solution provided by you.If we will be able to understand the customer problem and then try to give the answer then the customer also feels that he is at right place and this make there experience good.And if the customer is not happy with our solution so please take help from your senior and then provide the appropriate answer.If we try to place ourself at the customer sight then the solutions provide by us is appropriate.As the customer service means to provide the best solutions to our customers for there queries and make our customer satisfy and even happy.

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