Subject: Spanish Language Test - Simran Kazania
From: Simran Kazania <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 30 May 2019 04:16:25 -0400

| | Foreign Language Screening Test

Name | Simran Kazania
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly i would appologise to the customer and ask for the correct address and make sure their food is delivered as soon as possible .
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Simran and I'm 23 years old and I'm currently living in Vasant Kunj new delhi. I have just finished my post graduation in Spanish language and literature from Jawaharlal Nehru University and I'm presently looking or a job as a fresher.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la satisfacción del cliente es la definición de gran servicio al cliente para mí. El cliente debe estar contento con nuestros servicios y debe esperar nuestra ayuda en el futuro tambié.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Puedo trabajar en grupos y asegurarme de que todos tengan la oportunidad de exponer su punto.
Soy trabajadora
Trabajo extra durante la crisis y entrego los servicios requeridos.
Aprendo muy rapido
Tengo un buen dominio del idioma

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En junio de 2018 viajé a Rishikesh con mi familia. Los magníficos ganges fueron absolutamente divinos e impresionantes. Nos alojamos en una villa sobre la ciudad por 5 días. La villa estaba rodeada de exuberantes montañas verdes y el sonido del río. Podía sentarme al lado del ganges durante horas por la noche. El segundo día bajamos a la orilla para hacer rafting y saltar desde el acantilado. Al principio me daba mucho miedo debido a mi hidrofobia, pero después de que la balsa estaba en el agua, tuve el mejor momento de mi vida. Me sentí muy aventurero y todos los rápidos me dieron la piel de gallina. un día antes de irnos a Delhi, fui al Ganges e hice oraciones agradeciendo al río por todo. No puedo esperar a visitar ese lugar de nuevo.

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