Subject: Re: LSM Joining Case Test - Prateek Gupta
From: Prateek Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 29 May 2019 04:09:55 -0400

| | LSM Joining Case Test

Name | Prateek Gupta
E-mail | [email-masked]
Phone Number | (+91) 9599407275
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the customer will be travelling in 2 days for the event and he has not got his tickets yet, so Blurb 4 will fullfill this case best because the customer wanted to get his tickets delivered to his hotel and this Blurb is providing him the same facility. They can deliver his tickets to his hotel. Another advantage they are providing to their customers that if he wants to change his delivery address again, he can do the same by signing in to his viagogo account, and the tickets can be tracked because of track and traceable postal services. So he can inform the hotel reception to take his delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the difference between a good and a great customer service is that a good customer service will provide their customers good service, they will try not to make their customers feel disappointed by any means and on the other hand a great customer service will also do the same but more often they will take care of their customers by solving all the issues that might come during the service, they will give an appropriate advice in resolving the problems. A great customer service will treat their customers like their family members.

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