Subject: Re: LSM Joining Case Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 May 2019 06:34:39 -0400

LSM Joining Case
Test

Name

Ankit Kumar

E-mail

[email-masked]

Phone Number

(+91) 8287689629

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Reason ,for
slecting Blurb 4 cause customer is not only asking when he will get his ticket
but he also want to get the ticket to his hotel as he is travelling and blurb 4
is relevent as per the customer query cause we are asking for the detail of the
hotel as well as also informing him how he can also change the delivery address
by going online which will be helpful for the customer.He will also get the
confirmation once his ticket will be dispatch.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me good customer service is where
customer has suffer to get his query solve but in the end his/her query got
reslove.And great customer service is where customer was not expecting his/her
query to get reslove as quick as per their
senario.

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