Subject: Italian Language Test - Alessandro Giannattasio
From: Alessandro Giannattasio <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 May 2019 05:51:27 -0400

| | Foreign Language Screening Test

Name | Alessandro Giannattasio
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

The customer is upset, so I have to be respectful of his disappointment and try and fix my mistake. In this situation I would offer the customer my apologies and offer the same order with a gift, or a voucher to spend in another order.
Probably he will give a bad feedback anyway, but with a gift in his order he could be satisfied anyway.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I love music, arts and I'm very curious. I studied piano professionally at the Turin Conservatory of Music.
In Italy I worked as Educator in a rehabilitation center for minors, leading also Italian language classes to immigrants.
When I settled in Delhi in late 2018 I started teaching Italian language privately and translating documents for some enterprises.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buon servizio clienti, secondo me, considera le esigenze del consumatore e cerca di tenere alta la reputazione dell'azienda attraverso un servizio efficiente e collaborativo. Un ottimo servizio clienti non si limita alla soddisfazione dell'essenziale, ma include strategie e attività volte al miglioramento reale delle criticità e delle aspettative dei clienti.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sicuramente sono una persona paziente e collaborativa, cerco di soddisfare le richieste della gente cedendo anche a qualche piccolo compromesso. Mi piace quando la gente è soddisfatta del mio lavoro.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ho sempre amato viaggiare e ho visitato molti posti. L'ultimo Paese che ho visitato è stata la Birmania. La città che mi è piaciuta di più è stata Bagan, da dove ho assistito all'alba sulla valle dei templi con decine di mongolfiere che volavano all'orizzonte, è stata un'esperienza indimenticabile.

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