Subject: Re: LSM Joining Case Test - sohaib marazi
From: sohaib marazi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 May 2019 03:17:49 -0400

| | LSM Joining Case Test

Name | sohaib marazi
E-mail | [email-masked]
Phone Number | (+91) 8825028946
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In my openion the most fitting response to the inquiry should be a combination of blurb 2 and 3. i found blurb 2 more descriptive and blurb 3 seemed more reassuring. dispite the fact that the blurb 2 seemed more terse i feel it gives the customer the chance to resolve his problem by himself. in my openion starting off with something like "i understand and appologize for the trouble you are having with regard to the delay in recieving the tickets" would put the customer at ease.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my openion letting the customer expain his problem completely and listening to it with complete attention before providing the most fitting and suitable response make of a great customer service. Most people jump the gun by trying to solve the problem without knowing what the problem really is that in my openion leaves a sour after taste even if customer servise representative ended up solving the problem in the end, such interaction in my openion can be considered good customer service at best.

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